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Nitrogen
100 Mbps
₹ 690/Month*
Features
  • Smooth gaming, streaming, and downloading
  • Perfect for households with multiple connected devices
  • Enhanced experience for medium to heavy internet users
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Hydrogen
50 Mbps
₹ 450/Month*
Features
  • Ideal for basic web browsing, email checking, and video calling
  • Stream music and standard definition videos smoothly
  • Reliable connection for light internet use
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Helium
75 Mbps
₹ 550/Month*
Features
  • Faster high-definition video streaming
  • Quicker file downloads
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Natrium
150 Mbps
₹ 890/Month*
Features
  • 4K Ultra HD videos with superior clarity
  • Bundled OTT offers
  • High-definition quality
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Carbon
200 Mbps
₹ 990/Month*
Features
  • Stream and download high-quality content on multiple devices
  • No buffering or lag, even with heavy internet use
  • Ideal for households with high internet demands
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Argentum
300 Mbps
₹ 1100/Month*
Features
  • Download large files in seconds
  • Stream 4K Ultra HD videos on multiple devices simultaneously
  • Lag-free online gaming experience
  • Priority customer service for top-tier support
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Natrium
500 Mbps
₹ 2200/Month*
Features
  • 4K Ultra HD videos with superior clarity
  • Bundled OTT offers
  • High-definition quality
OTT Apps Included
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Carbon
1000 Mbps
₹ 3500/Month*
Features
  • Stream and download high-quality content on multiple devices
  • No buffering or lag, even with heavy internet use
  • Ideal for households with high internet demands
OTT Apps Included
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POPULAR
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Why Choose
I-On Broadband

17 Years of Trust

Delivering high-performance broadband services to luxury hotels like Taj, Lalit & Lemon Tree for almost 2 decades.

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87% of complaints resolved in under 2 Hours. Count on quick, reliable fixes to issues every time.

Pocket - Friendly

You can trust I-On to provide a high-speed and versatile internet connection at the best industry rates.

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Our Customers

Mind blowing speed
I-ON’s service in Bangalore is excellent. Mind-blowing speed and package. Super fast internet.
Jitendra Kumar

i-On user since 2023

Best Service Provider
ION is the best service provider in Navi Mumbai. If there is any issue, their team resolves the issue within one hour.
Rhea Purohit

i-On user since 2016

Amazing Customer Service!!
I took I-ON’s connection on my friend’s reference. Their service is really good and I appreciate the efforts of the team. I will definitely refer I-ON to others.
Bhavesh Patel

i-On user since 2021

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Terms and Conditions

1. INTRODUCTION

The Terms and Conditions (T&C) mentioned herein along with the Privacy Policy, forms an Agreement governing our relationship with regard to the use of I-ON website (the “Website) and the services provided by I-ON (the “Services”) . By accessing or using the Website and Services, you agree to be bound by these terms and conditions.
You are advised to regularly check for any amendments or updates to the terms and conditions herein. These Terms & Conditions may be periodically updated, modified or changed by I-ON, at its sole discretion. It is your responsibility to regularly review these Terms & Conditions to remain in compliance with them. Your use of the Website following any modifications to the Terms and Conditions shall indicate your acceptance of such modifications and your agreement to be governed by such modifications.

2. Acceptance of Terms

By using the Website and Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement.

3. Services

I-ON provides Internet access services to its Subscribers through the Site including but not limited to Broadband Services, Digital Television Services, Over the Top Boxes, Content Streaming, entertainment and value added services and all other services that may be launched and provided through the Website.

4. User Responsibilities

4.1 Registration / Customer Log In

4.1.1 For an User to avail any Services or Plans through the Website, registration of the User on the website is mandatory. Registration process may involve without limitation, setting up of a profile with your personal details and such miscellaneous information.

4.1.2 I-ON may rely on the authority of any person providing their credentials. I-ON has no responsibility or liability with regard to the privacy, safety and security of any information (including Personal Information) that you may voluntarily share with any third parties for availing their products or services, through the Website or by any unauthorized access.

4.1.3 You also warrant the accuracy, truthfulness and correctness of all the information that you submit while accessing or using the Website. On account of you providing any information which the Company has reasonable grounds to suspect that it is untrue or incorrect, the Company reserves its right to suspend your access to the Website.

4.1.4 On account of you providing your personal information through the Website, you hereby grant consent to the Company, its affiliates or permitted agents / employee’s to contact you, if necessary. Your personal information will be used in accordance with the Privacy Policy available at the Website itself.

4.2 Compliance with Applicable Laws

4.2.1 You must use the Website strictly in compliance with all the applicable laws, rules and regulations including but not limited to The Information Technology Act, 2000 and the Rules made thereunder.

4.3 Prohibited Activities

4.3.1 You agree that you shall not engage in any activity that could disrupt or interfere with the operation of the network or the provision of services to others.

4.3.2 You agree not to cause any nuisance, inconvenience or unnecessary interference, whether to the Company or any of its Customers or users of the Website by any means.

4.3.3 You agree to not engage in any unauthorized use of the contents of the Website that may be in breach of the Copyright laws or Trademark laws.

5. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which is readily available at the same website (www.i-on.in).

6. Fees and Billing

6.1 All information regarding fees, billing and payment methods can be found on the Website.
6.2 I-ON reserves its right to change the fees and billing methods upon notice / intimation to you.

7. Limitation of Liability

In no event, the Company including its affiliates, directors, officers, agents or employees shall be liable for any direct, indirect, incidental special or consequential damages resulting from the use or inability to use the Website.

8. Intellectual Property Rights

8.1 Ownership of Content
All content, including but not limited to text, graphics, logos, images, software and other materials provided on the I-ON website, is the intellectual property of I-ON or its licensors, and is protected by applicable copyright, trademark and other intellectual property laws.
8.2 Use of Content
I-ON grants you a limited, non-exclusive, non-transferable and revocable license to access and use the content on the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify or create derivative works from any content without prior written consent from I-ON.

9. Indemnification

9.1 You agree to indemnify and hold harmless the Company, its officers, directors, employees, agents and affiliates from and against any claims, demands, actions, liabilities, losses, expenses and costs, including but not limited to reasonable attorney’s fees (collectively, “Claims”), arising out of or related to:
a. Your use of the Services provided by I-ON; or
b. Any content or materials you submit, post, transmit or make available through the Website or Services; or
c. Your violation of these terms and conditions or any applicable laws or regulations; or
d. Any third- party claims or actions against I-ON resulting from your use of the Services.

10. Termination

In the event of you having not complied with any of the Terms and Conditions mentioned herein, along with the Privacy Policy for access or usage of the Services, the Company reserves its right to immediately terminate or suspend your access to the Services.

11. Governing Law and Jurisdiction

These Terms and Conditions is governed by and construed in accordance with the laws of India. In case of any disputes or claims arising out of the subject – matter of this website, shall be subject to the exclusive jurisdiction of the Courts in Bengaluru, Karnataka.

Privacy Policy

Honeycomb Telnet Private Limited (HTPL) & Antariksh Softtech Private Limited (ASPL), including but not limited to its affiliates (hereinafter collectively to be referred under the brand name as “I-ON”) recognizes the importance of maintaining your privacy. This Privacy Policy sets out how we collect, use and protect your personal information in compliance with the applicable laws and regulations, when you use our website or avail our services. We, at I-ON are committed to protecting your privacy and ensuring that our customers’ personal information is kept confidential and secure. By visiting / using our website and continuing to use our products and services, you agree and consent to the terms of this Policy.
For the purpose of this Privacy Policy, ‘You’ shall mean the User of the Website / Application and ‘Yourself’ interpreted accordingly. ‘We’ / ‘Us’ shall mean I-ON and ‘Our’ interpreted accordingly.

1. PERSONAL INFORMATION

“Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual. Personal information collected and/or held by us may include but is not limited to your name, father’s name, mother’s name, spouse’s name, date of birth, current and previous addresses, telephone number, mobile phone number, email address, occupation, and information contained in the documents or images used as proof of identity and proof of address.
For the purpose of this policy, sensitive personal data or information like financial information (such as bank account or credit card or debit card or other payment instrument details), passwords or authentication information, for any of our products or services etc., has been considered as a part of Personal Information.
HTPL / ASPL and its group companies / affiliates may collect, store, process and transfer your Personal Information well in accordance with the applicable laws and regulations for a variety of regulatory and business purposes. These may include, but are not limited to:

i. Verify your identity;
ii. Complete transactions effectively and bill for products and services;
iii. Respond to your request for service or assistance;
iv. Perform market analysis, market research, business and operational analysis;
v. Provide, maintain and improve our products and services;
vi. Anticipate and resolve issues and concerns with our products and services;
vii. Promote and market products and services which we consider may be of interest to you and/or may benefit you; and
viii. Ensure adherence to legal and regulatory requirements for prevention and detection of frauds and crimes.

I-ON reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to visit our website www.i-on.in periodically for contemporary information and changes. We reserves the right to modify this Privacy Notice. We will post any changes do our Privacy Notice on this page. Please check the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. We encourage you to check frequently to view the current Privacy Policy to be informed of how I-ON is committed to protecting your information and providing you with improved content on our site in order to enhance your experience.
For further details on the Privacy Policy, please click on the links below:

  • Collection of Personal Information
  • Disclosure and Transfer of Personal Information
  • Security Practices and Procedures
  • Access and Correction
  • Feedback and Concerns

2. COLLECTION OF PERSONAL INFORMATION

We may collect your Personal Information when you use our services or websites or otherwise interact with us during the course of our relationship. The Personal Information may be collected by I-ON through the Customer Order Form (COF) or through its authorized third parties. Third Party is a service provider who associates with I-ON and is involved in handling, managing, storing, processing, protecting and transmitting information on behalf of I-ON. This definition also includes all sub-contractors, consultants and/or representatives of the Third party.
We may also collect and hold information related to your utilization of our services which may include your call details, contact list, your browsing history on our website or app, location details and additional information provided by you while using our services.
We may keep a log of the activities performed by you on our network and websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience at our portal along with evidentiary purposes. At any time while you are browsing our site, if you do not wish to share browsing information, you may opt out of receiving the cookies from our site by making appropriate changes to your browser privacy settings. Please refer to I-ON Online Cookie Policy for more details.
In case you do not provide your information or consent for usage of Personal Information or later on withdraw your consent for usage of the personal information so collected, I-ON reserves the right to discontinue the services for which the said information was sought.

3. DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION

(a) Internal Use: As explained in the section “Collection of Personal Information”, I-ON may utilize some or all available Personal Information for internal assessments, measures, operations and related activities or for any other lawful purpose.
We may share your Personal Information for the purposes as detailed in this Privacy Policy with our internal third parties, which are the other entities in our group of companies.
We may transfer your personal information or other information collected, stored, processed by us to any other entity or organization located in India or outside India only in to fulfil the terms of a contract we have with you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide you with better services. While sharing your Personal Information with third parties, adequate organizational, technical and security measures shall be taken to ensure that reasonable security practices are followed at the third party.
(b) Government Agencies: We may also share your Personal Information without your consent with Government agencies or other authorized law enforcement agencies (LEAs) mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.
We may obtain your consent for sharing your Personal Information in several ways, such as in writing, online, through “click-through” agreements; orally, including through interactive voice response; or when your consent is part of the terms and conditions pursuant to which we provide you service. We, however assure you that I-ON does not disclose your Personal Information to unaffiliated third parties (parties outside I-ON corporate network and its Strategic and Business Partners) which could lead to invasion of your privacy.
I-ON may employ, contract or include third parties (as defined in section 1: Collection of Personal Information) external to itself for strategic, business, tactical and operational purposes. Such agencies though external to I-ON, will always be entities which are covered by contractual agreements wherein we shall take reasonable measures to ensure that the authorized third parties adopt reasonable level of security practices and procedures to ensure security of Personal Information.

4. SECURITY PRACTICES AND PROCEDURES

We adopt reasonable security practices and procedures and applicable laws, to include, technical, operational, managerial and physical security controls in order to protect your Personal Information from unauthorized access, or disclosure while it is under our control.
We further take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure security of Personal Information.
While we observe reasonable security measures to protect your Personal Information on all our digital platforms and internet connections, security risks may still arise for reasons outside of our control such as hacking, virus disseminations, force majeure events, breaches of firewall and secure server software etc. Please note that the above-mentioned measures do not guarantee absolute protection to the Personal Information.
For any responsible disclosure of a security vulnerability in our website, mobile application or our services, please send an email to it@i-on.in.

5. ACCESS AND CORRECTION

To the extent feasible and subject to applicable laws, we shall provide you access to the information that I-ON holds about you as well as facilitate any correction and updation of information. I-ON may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise other rights you may have under applicable law). This is a security measure to ensure that personal data is not disclosed to any person who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We use best efforts to respond to legitimate requests within a reasonable timeframe.

6. MARKETING MESSAGES OPT-OUT

If you no longer want to receive marketing messages from I-ON, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.
There are also various other ways to opt out:
(i) Call our customer services team on 080-61342600 / 022-69305555.
(ii) Tell the adviser if you receive a marketing call; or
(iii) Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the application.
You may have received marketing messages from I-ON, even if you’re not a customer or have never had contact with us. This is a result of third-party marketing lists which I-ON may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you’ve registered with us to opt out of marketing from I-ON, you shouldn’t receive such communications.

7. FEEDBACK AND CONCERNS

We are committed to safeguard your personal information collected and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us at customercare.blr@i-on.in or at customercare.mum@i-on.in.

Refund Policy

I-ON
REFUND POLICY FOR BROADBAND CUSTOMERS.

A. OBJECTIVE

Installation of I-ON broadband services require several vital and time consuming activities, inter-alia, feasibility check of the area, laying down of cables, proper wiring of the area premises, allocation of tag in the fiber core, configuration of the ONU, other technical requirements etc, and the capex is invested towards provisioning I-ON services for the existing installation location.

B. REFUND OF ACCOUNT BALANCE

  1. Subscribers of I-ON will be eligible to receive a refund of the Account Balance (“Refund”) as per the terms provided in this Refund Policy.
  2. Subscribers will be eligible to receive a Refund of their Account Balance on deactivation/termination of his/her Subscriber Account (“Cancellation”). Subscriber may cancel or completely discontinue availing all the Services provided by the Company by contacting the Company. However, Company reserves the right to refuse such deactivation request if the subscription of any of the Service is within the lock-in period or minimum period guarantee which was declared by the Company related to a specific Plan. In such an instance, the Company reserves the right to make the Cancellation request made by the Subscriber, effective from the date on which such lock-in period or minimum period guarantee comes to an end.
  3. Any amount paid by customers shall not be treated as advance payment to I-ON unless agreed by both the parties in writing. Any payments or adjustments resulting in a credit balance to the account of the customer shall stand refundable to the customer. The customer shall abide by the policies, as applicable from time to time, governing refund of such amounts to customers. I-ON at its sole discretion can change such policies from time to time.

C. NO REFUND IN THE FOLLOWING CASES

  1. On suspension of a particular Service for a temporary period when requested by a Subscriber.
  2. Suspension of Service by the Company for following reasons: (i) to carry out maintenance or testing; or (ii) to safeguard the security and integrity of the Services or for technical purposes; or (iii) if so directed by the Government.
  3. Subscriber shall not be entitled to any refund against the Installation charges of the Device or Customer Premises Equipment.
  4. It is to be understood by the Subscriber that all equipments (Customer Premises Equipments / CPE) provided by the Company, belongs to the absolute property of the Company and the Subscriber shall only have the “right to use” the CPE or other equipment / accessories provided by the Company during the Enrolment Period. Further, the Subscriber as agreed to be abided by Customer Application Form (CAF), is obligated to return the CPE immediately on temporary suspension of service / discontinuation for any appropriate reasons / completion of the service period.
  5. Subscriber shall be entitled to claim refund of the Security Deposit against the Devices / Customer Premises Equipment only upon returning the said device post the completion of the service period. Nevertheless, if the Subscriber fails to return / submit to the Company the installed devices within a period of 3 working days upon the discontinuation / completion of the service period, then no claim of refund against the said devices shall be entertained and the Company may also at its discretion, reserves its right to withhold any other reasonable amounts in lieu of the security deposit.
  6. Further, on account of the Subscriber having failed to return / submit to the Company the installed devices even after a period of 3 working days and continues to fail to submit the asset back to the Company exceeding a month, then the Company shall impose a penalty of ₹____________ for every subsequent month of failure.
  7. The Company with no other appropriate recourse left, may initiate legal actions against the said Subscriber for the recovery of the asset of the Company, if the failure to return the installed device continues to exceed an unreasonable period / in case of an inordinate delay.
  8. I-ON does not guarantee the provision of services at any new location unless the location is already connected by I-ON network, also since the capex is already invested by I-ON for connecting customers’ existing location, there is no entitlement to raise any claim or action or damages or claim refund on account of non-connectivity due to technical non-feasibility at any new location.
  9. Note : If I-ON network is available in nearby premises where customer has shifted and customer can support to get permission via builder / society in new premises I-ON can connect the premises and enable customers I-On subscription.

D. PROCESS OF REFUND

  1. Subscriber must initiate the Cancellation request by sending an email from their registered email ID, with the subject – “Request for Refund”.
  2. The Subscriber must provide with his bank account details for the refund to be sent.
  3. The connection should have been operational for at least 3 continuous months by the user (lock-in period or minimum period guarantee). Any connection lower than that will not be eligible for a refund.
  4. While applying for the refund application, the tariff plan of the period of actual use as per available plans will be applicable for calculation of refund. Any incentives enjoyed for a higher tariff plan will accordingly get reversed and recovered.
  5. For e.g. A subscriber has subscribed for plan and enjoyed waiver of installation charges, with ONU deposit associated & subscriber intends to cancel the connection after using it, then the following refund calculation will be applicable:
DescriptionScenario 1Scenario 2Scenario 3Comment
Plan Charges300030003000
Installation Charges000
ONU Deposit50010001500
Total Charges350030002500
Refund Calculation (ONU Returned)
Unused Period Charges100010001000
Installation Charges Waiver0-500-500
Refund Amount250015001500
Refund Calculation (ONU Not Returned)
Unused Period Charges100010001000
Installation Charges Waiver0-500-500
ONU Not Returned Deposit-1250-2750-2750
Refund Amount-250-2250-2250

Note – (GPON ONU will be collected back and in case of non-return of ONU, value of ONU will have to be paid by user or adjusted in refund amount)

  1. Any other cost recoverable from the subscriber will be recovered from the refund amount.
  2. Refund amount will be sent to the customer’s bank account directly within 30 days from the date of refund application.